Tools - ETDE commitments

Quality of service is pursued as a constant day-to-day commitment by ETDE and all its personnel.

ETDE teams offer the unbeatable combination of flair for innovation, prompt response capacity, efficient working practice, commitment to results, dedication to customer satisfaction, and attentive local service.

Across all of ETDE's activities, these values are formally expressed in charters, issued to all personnel and clients.

ETDE Industries service contract
ETDE Industries service contract:

Eight guiding principles behind industry services, to help clients meet their goals and improve their process reliability:
1
Innovative outlook to business
All ETDE technical solutions offer alternatives, providing the basis for joint development of the best possible solution in each individual situation.
5
Quality consistent with your highest expectations
We offer the highest service quality, to ensure the highest reliability for your processes, and we validate this by satisfaction surveys.
2
Immediate response capability
We promise immediate action to get your plant running.
 6
Safety as second nature
All ETDE personnel working on your project will be fully qualified for the tasks they are called upon to perform, and specifically trained in your safety requirements.
3
Flexibility is an essential quality
We adapt our operations to your industrial environment, as regards production shutdown schedules, uninterrupted process requirements, special hygiene conditions, etc.).
7
Expert know-how on tap
ETDE expert personnel, backed by appropriate technical resources, are mustered wherever and whenever needed.
4
Meticulous compliance with set schedules
We undertake to meet the schedules set with you at the start of the project.
8
Optimally efficient one-stop interfacing
Throughout your project, from initial design through to final handover, liaison will be via a single, knowledgeable contact.
Priority on quality of service
Priority on quality of service:

Service quality is achieved by meticulous day-to-day attention from each member of the ETDE workforce, who adopt a direct, straightforward approach to pursuing satisfaction for the client and all site personnel.
1
Service & Image
Professional image, though smartness, cleanliness and appropriate tools
5
Service & Commitment
Compliance with timetables and operation completion times
 
2
Service & Discretion
Communication and confidentiality
6
Service & Information
Effective feedback
 
3
Service & Attitude
Exemplary behaviour in the accomplishment of all assigned duties
7
Service & Respect
Respect for premises and site personnel
 
4
Service & Teamwork
Cooperation between departments and partners
8Service & Progress
Constant quest for solutions and improvements 		 
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